Privacy Policy

Our Commitment to Your Privacy

Wazvio ("we", "us", "our") provides a WhatsApp Marketing Software, AI Calling Agent, SaaS CRM platform, along with digital marketing, website development and logo design services. Your trust matters to us — this policy explains, in plain language, what information we collect, why we collect it, and how we keep it safe.

By using our website or platform, you agree to the practices described in this policy. If you have any questions at any point, our team is one message away.

Information We Collect

• Contact details you submit through our forms — name, email, phone number and message.
• Business information provided when you sign up for the platform, such as company name and WhatsApp Business account details.
• Usage data such as pages visited and general device/browser information, used to improve our website.

How We Use Your Information

• To respond to enquiries and provide requested demos or quotes.
• To deliver, operate and support the Wazvio platform for registered accounts.
• To send service-related updates. We do not sell your data to third parties.

Data Sharing & Third-Party Services

We do not sell your personal data. We only share information with trusted third parties where necessary to operate our services, including:

• Meta / WhatsApp Business Platform — to deliver messaging and calling features you configure.
• Payment processors — to securely handle subscription billing.
• Infrastructure providers — for hosting and email/SMS delivery, bound by confidentiality obligations.

WhatsApp & Meta Platform Data

Where our platform connects to the WhatsApp Business Platform via Meta's official Cloud API, messages and contact data are processed strictly to deliver the messaging features you configure, in line with Meta's Business and WhatsApp policies.

Wazvio AI Calling Agent

When you use the Wazvio AI Calling Agent, calls between your business and your customers may be handled by our AI voice assistant. To provide this feature we process:

• Call recordings and voice interactions, used only to deliver and improve the calling experience you configure.
• Call transcripts and outcomes (for example, order confirmations or appointment bookings), which are logged into your CRM account.
• Caller phone numbers and call duration, used for call routing, reporting and billing.

AI call data is processed solely on behalf of your business, is never sold to third parties, and can be deleted on request.

Cookies

We use essential cookies to keep our website working correctly, and limited analytics cookies to understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings at any time.

Data Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. While no method of transmission is 100% secure, we work continuously to safeguard your data.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us using the details below. We aim to respond to all requests within a reasonable timeframe.