Refund Policy

1. Overview

At Wazvio, we want you to be satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued for subscription payments made on the Wazvio platform. Please read this policy carefully before making a purchase.

2. Free Trial

Wazvio offers a free Starter plan with no credit card required, so you can explore the platform before committing to a paid subscription. We encourage all users to make use of the free plan to evaluate whether Wazvio meets their needs before upgrading.

3. Subscription Payments

All subscription fees are billed in advance — monthly or yearly depending on the plan selected. Payments are processed securely via Razorpay. Once a billing cycle has started and the subscription period has commenced, the fee for that period is non-refundable, except in the specific circumstances outlined below.

4. Eligibility for a Refund

A refund may be considered in the following circumstances:

• Accidental duplicate payment: If you are charged twice for the same subscription period due to a technical error, we will refund the duplicate charge in full.
• Service unavailability: If the Wazvio platform is unavailable for an extended, unplanned outage exceeding 72 consecutive hours and the issue is attributable solely to Wazvio, a pro-rata credit or refund may be issued at our discretion.
• Refund within 7 days of first paid subscription: New paid subscribers who have not made significant use of the platform (fewer than 500 messages sent) may request a full refund within 7 days of their first payment. This applies only to first-time paid subscriptions.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Change of mind after the 7-day window has passed.
• Failure to cancel the subscription before the next billing cycle.
• Account suspension or termination due to violation of our Terms of Service.
• Partial use of the subscription — cancellation mid-cycle does not entitle you to a pro-rata refund.
• Add-on purchases or one-time service fees.

6. How to Cancel Your Subscription

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle, and you will continue to have access to paid features until that date. No further charges will be made after cancellation.

7. How to Request a Refund

To request a refund, email us at [email protected] with your registered email address, the date of payment, the transaction ID from your Razorpay receipt, and a brief explanation of the reason for the refund request. We will review your request and respond within 3–5 business days. Approved refunds will be processed to your original payment method within 7–10 business days.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes your acceptance of the revised policy.

9. Contact Us

For any questions or refund requests, please reach out to us at:
[email protected]